If you need to cancel your appointment with us, we ask that you give at least 24 hours notice. For appointments that are cancelled within less than 24 hours or for “no show” appointments, you will be assessed a $10 cancellation fee. This will be payable prior to your next visit.
We ask that you use our website to contact our office for all routine matters such as appointment scheduling or requests, prescription refill requests, billing questions and other non-urgent questions. We will make every effort to respond within one day. If you have not seen a physician recently, we ask that you make an appointment for all medical problems. If you need to cancel a scheduled appointment, please give our office 24 hours notice. If you need to call our office, our staff is available from 9:00 a.m. to 5:00 p.m. Monday through Thursday and 9:00am to 1:00pm on Friday.
In the event of a life-threatening emergency, please go directly to the nearest emergency room, (by ambulance if appropriate), and advise the staff that you are our patient. If you are having a medical problem after hours or on Sundays and Holidays, please call the regular office number. A doctor will then be contacted through the answering service.
Many managed care plans require that patients obtain referrals from their primary care physician prior to their appointment with a consulting specialist. It is the patient’s responsibility to obtain a valid referral prior to seeing the specialist. If a valid referral is not obtained, you will be responsible for all charges. Authorization is usually required by managed care plans prior to surgical procedures.
In the event of a life-threatening emergency, please go directly to the nearest emergency room, (by ambulance if appropriate), and advise the staff that you are our patient. If you are having a medical problem after hours or on Sundays and Holidays, please call the regular office number. You will then be given a number to contact a doctor through the answering service.
Our practice participates in many insurance plans. An updated list is available on this web site or by contacting our office. Since each plan has different requirements and coverage limitations and exclusions, it is the responsibility of the patient to understand and meet the requirements of their individual plan. Most patients will have a “co-pay” (a portion of their charges which is not covered by insurance). Those covered by Medicare and some other insurance plans may have “deductibles” as well. Many insurance plans and Medicare do not consider “routine” check-ups (those performed without regard to a specific medical problem) or “screening” laboratory studies to be covered services. Co-pays, deductables and non-covered charges are payable at the time services are rendered. Our billing staff is available to assist you with questions you may have about coverage conditions and payment arrangements. We accept payment by cash, personal check, Visa, MasterCard, Discover and American Express.
We are a participating provider with the following insurance companies. If you have questions regarding billing, please call the office during normal business hours for referral to the billing service.
- Beech Street
- Coventry Commercial Only
- Dept of Labor
- Evolutions Healthcare
- Health Smart
- Humana Medicare PPO ONLY
- Tricare Prime
- Tricare Standard
- United Healthcare -Commercial
- First Health
- Molina Health
- Better Health
- Sunshine State
- Magellan Complete Care
- Freedom Health (Medicare)
- AARP Healthcare Options
- Worker’s Comp
Due to the requirements of some insurance companies or the nature of certain laboratory studies, your lab tests may be sent from our office to a reference laboratory. Reference laboratories are independent of our practice and will bill separately for their services. For all laboratory, radiology and hospital charges, it is the patient’s responsibility to determine if these providers are covered by your individual plan. Most will bill your insurance directly. If you have questions about bills and cannot resolve them with insurance company or other provider directly, please talk to a member of our billing staff.
Prescription renewals are most efficiently handled through our practice’s messaging system which is available on this website. Please try to anticipate your need for prescription refills by notifying the office at least 48 hours in advance or by advising your physician of your needs during regularly scheduled office visits. If you have not been seen in this practice within the past six months, it is our policy that you make an appointment to renew your medication.
You will need to request in writing if you want to have copies of your records sent to another doctor or organization. You will need to include the specific dates of service, medical information requested and the reason for this request.
Patients are responsible for providing accurate, up-to-date information. You can update your insurance, personal and medical information from within “My Health Record” in this website. As you may have several physicians, this information can change without the treating doctor being aware of these changes. We ask that you login prior to any scheduled appointment to keep this information current.
PATIENT ACKNOWLEDGEMENT AND CONSENT TO ONLINE INTERACTION POLICIES
I wish to use Internet-based communications, registration and other Internet-based modes of interaction to facilitate my receipt of health care from this practice.
Benefits and Risks
I understand that the benefits of Online Interaction include being able to take advantage of the expertise of a physician who may not be physically available to provide health care, and access to sources of information suggested by my own physician. I understand that there are potential risks associated with receiving health care through Online Interaction, including for example, timeliness of the interactions and the inability of a physician to give me a complete physical examination. Consequently, there is a risk that a physician may not be able to determine the proper diagnosis and treatment based upon Online Interaction. I understand that the practice specifically reserves the right to withhold conclusions of diagnosis and/ or recommendations for treatment based upon information obtained via Online Interaction in the absence of an in-person encounter, and that I am not to interpret any comments of my physician(s) or the staff as a diagnosis or specific treatment instruction under those conditions, unless my personal physician specifically indicates that I should. I understand that general information to which my physician(s) may refer me, or that which may be available on their Web sites, is not to be used for purposes of self-diagnosis or self-treatment, and to the extent that I do so I release my physician(s) and the practice and hold them harmless.
Confidentiality and Security of Information
I understand that all state and federal rules and regulations governing confidentiality of my medical records and access to my Personally Identifiable Health Information (including my ability to obtain copies of my records) will apply to services provided through Online Interaction and to the electronic transmission and storage of my Personally Identifiable Health Information.
I understand that for purposes of Online Interaction the practice uses programs and technical services provided by the following third parties:
1. athenahealth, inc. for billing and claims management.
2. TimeTrade Systems Inc. for online appointment scheduling.
3. Waiting Room Solutions, LLC for website registration and secure messaging.
I understand that when I conduct Online Interaction with the practice.s staff, I am subject to the privacy, confidentiality, and information security policies of those third parties and I have had the opportunity to review said policies.
I understand that despite best efforts of all involved parties, there remains some amount of risk of inappropriate disclosure of my personal information, and I agree to hold the practice harmless for such disclosures when they occur as the result of acts or omissions of third parties.
Use of .Electronic Mail.
I understand and agree that I am not to use the secure messaging service in emergency or other time-critical situations. I understand that the practice and its physicians discourage the use of standard e-mail for communicating about personal health issues, because standard e-mail is not a secure communications mechanism and does not provide structured forms of communication. Instead, the practice uses a secure, healthcare-oriented messaging service from Waiting Room Solutions, LLC. I understand that while I should not use regular e-mail to communicate to my physician and his/ her staff about personal health matters, standard e-mail may be used by the practice for purposes such as sending me notification of new messages that have been sent to my secure mailbox, or non- personal types of communications such as informing me of changes to office policies
I understand and agree that I am to use appropriate language and tone in my messages and other Online Interaction, and in particular I am to avoid any language that abuses, mocks, belittles, or attacks the recipient or is in any way libelous to third parties. According to the Privacy Act of 1974 and court rulings, employers generally have the legal right to access any e- mail received or sent by a person at work. I understand generally that I should not communicate with the practice (including my physician(s) and staff, and including via standard e-mail) using computers or networks of my employer.
I understand that online communications alone are not sufficient for proper medical care. I understand that my physician may refuse to continue online discussion of a condition when he or she believes an in-person encounter is appropriate. I understand that in no case should I expect my physician to deliver a conclusion of diagnosis, a recommendation for treatment, or a prognosis regarding a complaint or symptom for which I have not been seen in person, or regarding a condition for which I have not been seen in person within the previous 20 days.
I understand that I am to keep copies of messages received from my physician. I understand that my physician will retain copies of our communications within my medical record.
I understand that if my username and password is obtained by another individual, including an unauthorized family member, I am to notify the practice immediately and at the earliest opportunity should return to the practice or its website to establish a new username and password.
Physician May Discontinue the Online Relationship
I understand that my physician may discontinue his or her Online Interaction with me under any circumstance in which he or she believes that I have used Online Interaction in a manner that is inconsistent with his or her policies as stated herein. I understand that I will be notified of such termination of Online Interaction
Ownership of Information
I understand that neither the practice nor my physician(s) make any claim of legal ownership of the electronic information that is exchanged via Online Interaction and stored by third- party providers of online services. I also understand that there are no current conclusions of law that would hold that the information is legally owned by me, by the practice, my physician(s), or the vendors of the online services used to create and store the information. However, I understand that I do have rights of access to the information, and rights of refusal to disclosures of the information.
I hereby consent to obtaining some aspects of my health care from the practice using Internet-based communications or other Internet-based modes of interaction (.Online Interaction.), and I further consent to the electronic transmission and storage of my Personally Identifiable Health Information. I understand that I may withdraw this consent at any time without affecting my right to future care or treatment or risking loss or withdrawal of any program benefits to which I would otherwise be entitled. My physician has provided me with the opportunity to discuss and to question the issues, risks, and policies set forth in this consent form. I fully understand the information provided.